Terms of Service

1. Company Information

These Terms of Service govern your use of the Helix platform and services provided by:

NewCo Ltd.
New Address 1
Company No: NEW123
European Union

2. Acceptance of Terms

By accessing or using Helix's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, you may not use our services.

We reserve the right to modify these terms at any time. We will notify you of material changes by email or through the platform. Continued use of the service after changes constitutes acceptance of the modified terms.

3. Description of Service

Helix provides AI infrastructure services for individual researchers and academics. Our services include AI model access, research tools, data processing, and related technical services delivered through a credit-based purchase system.

4. User Accounts

4.1 Account Creation

To use our services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4.2 Eligibility

You must be at least 16 years of age to use our services. By creating an account, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

5. Credit Purchase System

5.1 Direct Purchases

Helix operates on a direct credit purchase model. Credits are purchased as individual, one-time transactions and are not subscription-based. Each credit purchase is a separate contract.

5.2 Credit Usage

Credits are used to access AI services and research tools. Credits do not expire but are non-refundable except as required by law or as specified in our Refund Policy.

5.3 Pricing

All prices are clearly displayed before purchase. We reserve the right to modify pricing with reasonable notice, but price changes will not affect credits already purchased.

6. EU Consumer Rights

6.1 Right of Withdrawal

As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.

The withdrawal period will expire 14 days from the date of purchase. To exercise your right of withdrawal, you must inform us of your decision by email or through your account settings.

However, if you begin using credits during the withdrawal period, you acknowledge that you are requesting immediate performance of the service and that you will lose your right of withdrawal once you have fully consumed the purchased credits.

6.2 Legal Guarantee

Under EU law, you benefit from a legal guarantee covering defects in digital content and services. This guarantee is valid for a period of two years from the time of purchase.

7. Acceptable Use

You agree to use our services only for lawful research and academic purposes. You must not:

• Use the services for any illegal purpose or in violation of any regulations
• Attempt to reverse engineer, decompile, or extract source code
• Share, resell, or redistribute access to the services
• Use the services in a manner that could damage, disable, or impair our systems
• Violate the rights of others or harvest personal data
• Generate content that is harmful, discriminatory, or violates applicable laws

8. Intellectual Property

The Helix platform, including all software, algorithms, documentation, and content, is the intellectual property of NewCo Ltd. and is protected by EU and international copyright laws.

You retain all rights to content and data you input into our services. By using our services, you grant us a limited license to process your data solely for the purpose of providing the services to you.

9. Data Protection

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. For detailed information about how we collect, use, and protect your data, please see our Privacy Policy.

10. Liability and Warranties

10.1 Service Availability

We strive to provide reliable services but do not guarantee uninterrupted or error-free operation. We may suspend services for maintenance with reasonable notice.

10.2 Limitation of Liability

To the extent permitted by EU law, our liability for any damages is limited to the amount you paid for the services in the 12 months preceding the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under EU law.

11. Termination

You may terminate your account at any time by contacting our support team at support@helixai.academy. Unused credits will be handled in accordance with our Refund Policy.

We may suspend or terminate your account if you violate these terms, with notice where reasonably practicable. In cases of serious violations, we may terminate immediately.

12. Governing Law and Disputes

12.1 Governing Law

These Terms of Service are governed by the laws of the European Union and the laws of the jurisdiction where NewCo Ltd. is established, without regard to conflict of law provisions.

12.2 Dispute Resolution

In the event of a dispute, we encourage you to contact us first to seek an amicable resolution. If we cannot resolve the dispute informally, you may:

• File a complaint with the competent courts in your EU member state
• Use the European Commission's Online Dispute Resolution platform at consumer-redress.ec.europa.eu
• Contact your local consumer protection authority

EU consumers cannot be deprived of the protection afforded by mandatory provisions of consumer protection law in their country of residence.

13. Changes to Services

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. We will notify users of material changes affecting their purchased credits.